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Calories fluctuating when I scroll back through my data.

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‎06-20-2020 14:58 - last edited on ‎09-28-2020 14:40 by Fitbit Moderator

‎06-20-2020 14:58 - last edited on ‎09-28-2020 14:40 by Fitbit Moderator

Hi I’m experiencing problems with my ionic and the calorie count and/or activity minutes fluctuating when I scroll back through my data. 

If I click back to yesterday my calorie count will jump from current calories burned today and flick to yesterday’s data and back again before settling on the data from today. It’s not showing just the data relevant to that day? It’s only if I click on calorie count it will show the table and give accurate readings? Hope that makes sense?! Anyone else experienced this? 

Also when I turn off my ionic it won’t turn turn back on without going through the reset procedure by clicking all three buttons together 8 times? 

 

Moderator Edit: Clarified subject

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‎09-28-2020 14:38 - edited ‎09-28-2020 14:39

‎09-28-2020 14:38 - edited ‎09-28-2020 14:39

Hi @StaceyH123, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if this is occurring on the app or the device itself? Which phone are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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