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Can i get a refund?

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‎08-25-2018 00:46

‎08-25-2018 00:46

Hi, i just bought 2 sets of fitbit ionic since yesterday, then i realised the watch was not compatible with huawei mate 10. can i get refund? please help. 

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‎08-25-2018 01:31

‎08-25-2018 01:31

It depends where you bought them. If you bought direct from fitbit.com then you have a 45 day return window for a refund and the first step is to contact customer support via contact.fitbit.com

 

If you purchased elsewhere then you need to contact that retailer to see what your options are.

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4 REPLIES 4

‎08-25-2018 01:31

‎08-25-2018 01:31

It depends where you bought them. If you bought direct from fitbit.com then you have a 45 day return window for a refund and the first step is to contact customer support via contact.fitbit.com

 

If you purchased elsewhere then you need to contact that retailer to see what your options are.

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‎08-26-2018 06:49

In response to SteveH

‎08-26-2018 06:49

What about when it dies 46 days after you bought it? 

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‎08-26-2018 06:52

In response to SunsetRunner

‎08-26-2018 06:52

Then you'll be covered by the warranty which runs for 12 months (24 months in Europe) but the warranty provides for a replacement only, no refund.

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‎08-26-2018 06:53 - edited ‎08-27-2018 03:06

In response to SteveH

‎08-26-2018 06:53 - edited ‎08-27-2018 03:06

I've heard mixed reviews on customer service so we shall see.

 

UPDATE: Customer Service is taking care of my issue so thanks to them!

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