Can i get a refund?

[Faiz2010210]

Hi, i just bought 2 sets of fitbit ionic since yesterday, then i realised the watch was not compatible with huawei mate 10. can i get refund? please help. 

[SteveH · Accepted solution]

It depends where you bought them. If you bought direct from fitbit.com then you have a 45 day return window for a refund and the first step is to contact customer support via contact.fitbit.com

If you purchased elsewhere then you need to contact that retailer to see what your options are.

[SunsetRunner]

What about when it dies 46 days after you bought it? 

[SteveH]

Then you'll be covered by the warranty which runs for 12 months (24 months in Europe) but the warranty provides for a replacement only, no refund.

[SunsetRunner]

I've heard mixed reviews on customer service so we shall see.

UPDATE: Customer Service is taking care of my issue so thanks to them!