Can't clear Whatsapp notifications

[SunsetRunner]

Every now and then after receiving a few whatsapp notifications one always gets "stuck". By that I mean even after selecting the notification and selecting clear on the watch it does not clear. This has been happening for a while now. There are topics in the community mentioning this happening on other devices but couldn't find one specifically for the Ionic. 

Thankfully the work around is to reset the watch....not a solution though. Are Fitbit going to patch this issue with an update???

[RicardoFitbit]

Hello @SunsetRunner let me give you a warm welcome to our Community and a hand with your question.

First, let me appreciate your time and patience troubleshooting this matter prior posting. If you haven't already done so, to delete notifications on your Fitbit Ionic, please do the following:

• To delete 1 notification, tap the notification > Clear.
• To delete all notifications at once, swipe to the top of your notifications and tap Clear All.

After doing the above steps, please restart your Ionic again and let me know how it goes. 

I'll be here. Let me know if you have any additional questions.

[SunsetRunner]

@RicardoFitbit I understand how to clear a notification...the point i was making is that some notifications do not clear even after following your advice. This happens usually after receiving a few amount of notifications in quick succession. Rebooting the Ionic does eventually clear it however like i said it is a workaround not a solution. 

[RicardoFitbit]

Welcome back @SunsetRunner thanks for your reply and update.

Let me share with you that Fitbit is aware of this clear notification concern and are working to identify a resolution as quickly as possible. We're apologize for any trouble this may cause to you and appreciate your patience while we look forward to get a resolution. 

Please let us know if there's anything we can do to assist you in the meantime.