Can't connect a Bluetooth Audio Device on Ionic

[hatadearg]

I'm a Newbie to this technology. I have set up my Ionic, linked to an iphone. I have Windows 10 app installed. I transferred music via the Windows 10 to Ionic.

When I try to connect audio device none of my bluetooth devices are found.

Settings

Bluetooth / Connection Options

+ Audio Device

Searching / Still Searching / No Devices found

I have tried this while connected and disconnected to the iphone ( under the iphone's bluetooth setting )

Any help or advice would be great.

I've also restarted the Ionic.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @hatadearg, it's nice to see a new member around!  Thanks for already taking the time to troubleshooting this inconvenience with your audio device and Fitbit Ionic, nice way to go! 

When you add a new Bluetooth audio device for the first time, make sure both the device and your watch are in pairing mode. 

To pair a new Bluetooth audio device, follow the steps below:

1. Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
2. On your watch, open the Settings app and then scroll down and tap Bluetooth.
3. Tap + Audio Device. Your watch searches for nearby devices.
4. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.
   

   When pairing is complete, a check mark appears on the screen.

   

 Additionally, if you keep having troubles when controlling your music, I'd like you to make sure you don't have any other device paired to your phone as this can be interfering with the music. In this case, I would like you to restart your Ionic and try the steps mentioned here Why can't I control music on my phone with my Fitbit device?. 

Give this a go and let me know the outcome! 

[hatadearg]

Hello
Thanks for the response
Unfortunately what you suggest is what I have already done
I did retry but with the same result
No Devices found

I know the Bluetooth is on as other android devices can see the ionic as
well as the audio devices I am trying to connect to

Is there certain audio device
Brand that are only discoverable to the ionic ?

Thanks
Eamonn

[hatadearg]

Update. 

I've managed to connect to a set on Simple Audio Listen speakers.

To date it's the only Audio device that the Ionic has found.

I've tried to pair with a Jumbo Juice Marshmallow Speaker , On-earz headphones and a LG soundbar.

All devices are in Pairing mode as I am able to find and connect a Amazon Kindle Fire immediately after the Ionic tells me No Devices found.

So at least I know it's no a hardware issue. 

Thanks

[MarreFitbit]

Thanks for getting back to me with those details @hatadearg! I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!  

[vision]

Yes I have the same issue since December and they have done nothing I bought at Best Buy and bought the insurance so will return it and get an apple as these guys are terrible business people.