Can't get a discount code while claiming my Ionic refund

[photoguy]

can't get a discount code, can't login, phone/email support are both helpless

How difficult it is to give your customer a discount code to "stay with you" while I'm claiming my refund? Do you have to make it so hard to buy your product again?

You already have my email address and I'm sure you have me a customer way way back. Why do I have to provide registration number. proof of purchase after so many years of syncing my ionic with your server everyday?

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @photoguy.  I'm sorry to hear about your Ionic refund claim.

For more information about Ionic refund, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.