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Ionic is not syncing

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‎09-20-2023 09:29 - last edited on ‎09-20-2023 11:23 by Fitbit Moderator

‎09-20-2023 09:29 - last edited on ‎09-20-2023 11:23 by Fitbit Moderator

Anybody body experiencing their IONIC not syncing with the app… I have removed and added it multiple times, there is no new updates on it (apart from the recall) but that was from earlier in the year and only having the issue for the past few weeks. Cannot re-sync so the time is wrong, date is wrong, data tracking is wrong as it is saying the incorrect day… before swapping to an updated unit, looking for any input.

 

Moderator edit: updated subject for clarity. 

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1 BEST ANSWER

Accepted Solutions

‎09-20-2023 11:25

In response to Odyssey13

‎09-20-2023 11:25

Welcome to the Fitbit Community, @HABfan4life. I'm sorry to hear about your Ionic syncing issues.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎09-20-2023 10:32

‎09-20-2023 10:32

Hi @HABfan4life  there are no more Ionic devices as the Ionic is under a voluntary recall. Click to read more about it.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎09-20-2023 11:25

In response to Odyssey13

‎09-20-2023 11:25

Welcome to the Fitbit Community, @HABfan4life. I'm sorry to hear about your Ionic syncing issues.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer