Can't get exercise app downloaded on ionic

[Olgaa11]

Have all apps on my watch automatically installed besides Weather, Exercise and Coach. Trying to manually download it, it says wi-fi failed, try again later. Wi-fi connected, everything is fine, i deleted all other apps and dowloaded again, got everything back, but not these 3 apps. Does somebody have the same problem?

[WavyDavey]

Hi @Olgaa11,

I noticed that some uninstalled apps don't show back up in the app store, if the country/city isn't set correctly. Go into your web dashboard at fitbit.com, under your profile, and set country/state/city information. The next time you sync, see if the missing app shows up as available again. If not, set the location to U.S., sync, and see if it shows up now.

Not sure if that will work, but someone last month reported it worked for them. Hopefully for you also.

[skills7]

Same problem here. 

https://imgur.com/a/OFEr2

[skills7]

Solved by

changing my account to country United States

uninstall ionic from iOS App

uninstall iOs App

Return Ionic to factory defaults 

Setup again starting with installing iOs app an following instructions

[Yurisrus]

Didn’t worked for me

[Olgaa11]

I tried everything and just decided to return it and get another ones. That worked 😊

[Yurisrus]

Did you contacted support team outside this forum for help prior to return it?

Thanks


Sent from my iPhone

[ForestGump101]

Yeah same here, taking it back to the shop I’d got it from. I’ll pay the extra £60 and get the Apple Watch. Least that bloody works!

[Olgaa11]

Yes I did, but all they came up with didn't help, so I decided to don't waste time