Can't get past lock screen

[Wendy2402]

I can’t get get passed the ‘tap to unlock’ screen to use my cc 

Moderator edit: title for format

[N8teGee]

Hi @Wendy2402, welcome to the community.

What happens when you tap on the lock and enter your pin? 

[Wendy2402]

When I tap the lock screen - nothing happens the :pushpin:pin screen does not come up. I can swipe r-l but tapping it fails.

Regards
Wendy Tully

[N8teGee]

Ok, have you tried restarting your Versa by following the steps here? Then try to tap the lock again, does it allow you to enter a pin now?

If that doesn't work the next step I would recommend would be to try and reset your pin. This can be done by following the steps below.

1. From the Fitbit app dashboard, tap the Account icon > your device image.
2. Tap Device Lock.
3. Find the option to change your PIN code.

[Wendy2402]

Thanks resetting worked

Regards
Wendy Tully

[DavideFitbit]

Welcome to the Community forums @Wendy2402, thank you for sharing that the steps @N8teGee kindly provided were of help to resolve this. That's great news! 

If you haven't done so already, please take a time to visit any of our discussions forum as well, you can find them here. 

Hope you see you around in the forums.