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Can't "Enable notifications" since update - Ionic

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‎03-21-2018 00:01 - edited ‎03-21-2018 00:02

‎03-21-2018 00:01 - edited ‎03-21-2018 00:02

I'm using an android phone. I updated the app and my Ionic yesterday and I've had no notifications since. I have deleted and reinstalled the app and removed and paired the watch again, but it still won't work. I keep hitting the "Enable notifications" button within the app and it takes me through to the list of apps, fitbit is enabled and there is no option to save. If I hit back, it just takes me to "enable notifications" again and if I close the app and try again then it just does the same thing. I can't get to the point where I can select the specific apps I want notifications from. Any ideas anyone? Fitbit, can you please help?

 

So frustrated yet again! Don't roll out updates if they don't fully work! I got rid of my original ionic before Christmas and then purchased another a few weeks ago believing all these things had been ironed out! When you pay this price for tech you expect it to be fully tested and working pretty much seemlessly! 

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4 REPLIES 4

‎03-21-2018 00:10

‎03-21-2018 00:10

@RubyEng The individual apps don’t show up in the list until a notification from the app is received from the phone. At least that is how it used to be. A bit odd when you first encounter it. Then you can select to have that app’s notifications forwarded.

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‎03-21-2018 00:16

In response to SunsetRunner

‎03-21-2018 00:16

Thanks for your help, but that might have worked in your case but has never been the case in all the years I've had a fitbit. 

 

I've literally restarted everything now, the phone Bluetooth, the watch and I can now select the apps! Fingers crossed that's done the job. 

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‎03-21-2018 00:20

In response to RubyEng

‎03-21-2018 00:20

@RubyEngwrote:

but has never been the case in all the years I've had a fitbit. 

 

I've literally restarted everything now, the phone Bluetooth, the watch and I can now select the apps! Fingers crossed that's done the job. 

No, it was a quirk with the Ionic and caught many out when it first came out but glad you’ve now got it working.

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‎03-21-2018 00:36 - edited ‎03-21-2018 00:37

In response to SunsetRunner

‎03-21-2018 00:36 - edited ‎03-21-2018 00:37

On IOS? Not on android. It didn't happen the first time I set my ionic up on Android.

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