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Can't select Ionic in Fitbit Connect window for setup

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‎02-07-2021 18:17 - last edited on ‎02-08-2021 10:51 by

‎02-07-2021 18:17 - last edited on ‎02-08-2021 10:51 by

After performing a factory reset I am trying to set up my Ionic. The Fitbit Connect window has no scroll bars to select an Ionic device. I have reloaded the application but no luck. How do you scroll to see other devices in the window?

 

 

Moderator edit: subject for clarity 

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‎02-08-2021 10:50

‎02-08-2021 10:50

Welcome to the Fitbit Community, @pflinsky.

 

Thanks for the details shared in your post. I appreciate your efforts and suggest using a mouse scroll in order to select an Ionic. You can confirm the steps to set up your watch at How do I set up a replacement device or add a second device to my account?

 

Hope this helps!

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