Can't setup the Wifi

[reddackel]

When I go into the setup on my new Ionic, it will not allow me to setup Wifi.  I click "setup Wifi" and it seems to search for my wifi, but nothing ever happens.  Same thing on my phone setup. 

Any idea how to fix this?

Thanks.

[SantiR · Accepted solution]

@reddackel Welcome to the Fitbit family! Thanks for trying to setup your Ionic through Wi-Fi. Have you verified if your Wi-Fi Network is working correctly? You can try this by connecting another device to it. 

If your Ionic is still not being connected to your Wi-Fi network, please confirm if the network is compatible with your Ionic. Check this article for more details on this. For best results, use your home or work Wi-Fi network.

If you confirm that everything is okay, but your Ionic is still not connecting; I'd recommend trying the troubleshooting steps found on this helpful article. This should definitely help you out with this.

Try that out and let me know how it goes! 

[reddackel]

Thanks for your reply.

I was able to setup my wi-fi, magically, a short while later.

[SantiR]

@reddackel Thanks for your reply! I'm very glad to hear that you were able to set up your Ionic correctly. Thanks for sharing your experience with the Fitbit Community!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Canoes2]

Can’t get Ionic to connect to any WIFi. Tried 100 times 

Barrett fully charfed. App tells me to charge battery. Deleted app and started I’ve. Same problems