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my fitbit is crashing

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‎03-29-2018 13:34

‎03-29-2018 13:34

In the last 2 days, my fitbit has lost minutes (one time only) and crashes at least 3 times daily and now the clock setting has failed.  I reset the clock but this is getting ridiculous.  I've tried REPEATEDLY to access the instant chat so I can speak with some directly online but I can only get this forum. VERY frustrating.  I've already had this fitbit ionic replaced since I had problems with the one I got for Christmas.  This is getting ridiculous.  I'm tossing this out there to see if someone can help.

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‎03-29-2018 16:50

‎03-29-2018 16:50

@colleenchisholm, what clock do you have loaded on your Ionic?  If it is not one of the Fitbit-designed clocks, have you tried changing the clock to a different one to see if that changes it?

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