Can't sync Deezer playlist with Fitbit Ionic

[Running_S]

Good morning,

Over the past few days i've tried to sync my Deezer playlist with the Fitbit app, unfortunatly it stays at 0% and then suddenly it stops with the sync. The watch is charging next to the modem, and the phone is right next to it.
I tried multiple things like reconnecting Bluetooth and wifi, reset the watch and restart the phone; this doesn't make a difference.

Are there any other steps i could take to resolve this issue?

Thanks in advance!

[CindyMFitbit]

Welcome to the Community Forums @Running_S. 

I'm sorry to hear about the difficulties you're experiencing with Deezer playlist and your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

See you around. 

[Running_S]

Unfortunatly it still doesn’t work.

[CindyMFitbit]

Thanks for your reply @Running_S. 

I'm sorry to hear that the inconvenience has persisted. Our team is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Catch you later. 

[ianrobinson]

I’m having the same problem. Have had the same platitudes from customer services. Deezer say it is a Fitbit problem. Looking on line it looks like a global licence issue. Don’t expect Fitbit to admit that though. 

[CindyMFitbit]

@ianrobinson Welcome! It's great to see you around. 

Thanks for joining us to the thread and for providing us your feedback. I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Our team continues working to identify a resolution to this issue as quickly as possible. I am sorry for any trouble. Thanks for your patience while dealing with this matter. 

See you around.