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Cannot change Ionic clock face

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‎02-08-2021 06:35 - last edited on ‎02-08-2021 17:50 by Fitbit Moderator

‎02-08-2021 06:35 - last edited on ‎02-08-2021 17:50 by Fitbit Moderator

Tried to update to a new click face.  Does not seem to be working just see a green screen. I am getting notifications.  It is connected.  Tried to unpaid and repair. 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎02-08-2021 17:44

‎02-08-2021 17:44

Hello @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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0 Votes
1 REPLY 1

‎02-08-2021 17:44

‎02-08-2021 17:44

Hello @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes