help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot get notifications on my Huawei P10 plus

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2018 21:49

‎11-17-2018 21:49

I recently purchased a Fitbit Ionic and cannot get notifications from the phone to the watch. The app says to perform reset of the phone but have done this numerous times and doesn't make any difference. Also having syncing issues first thing in the morning. Very disappointed with my purchase!

Best Answer
0 Votes
1 REPLY 1

‎11-18-2018 00:31

‎11-18-2018 00:31

I think the problem is not your Ionic but the communication between your phone and the Ionic. Your phone is not listed on the Supported Devices List and I thi that is the reason notifications are not working. All you can do is go through all the suggestions in THIS Help Article on troubleshooting notifications.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer