Cannot sync Ionic

[AYMH]

I am unable to sync my Ionic to iPhone 8App. If it makes a difference my battery went flat today. I initially had a Clock Error message which seems to have cleared but I cannot install new clock faces and most importantly it won’t sync. My steps for yesterday are extremely low on the app as well. Help much appreciated

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com