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Cannot sync my Ionic

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‎01-25-2022 03:45 - last edited on ‎01-25-2022 15:51 by Fitbit Moderator

‎01-25-2022 03:45 - last edited on ‎01-25-2022 15:51 by Fitbit Moderator

Hello,

 

my app is trying to sync to my watch nonstop, but nothing happens.

watch restarts and everything is still the same - then app is doing it again and again. None stop circle of trying to sync and restarts…

 

what should i do?

 

Moderator edit: updated subject for clarity

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‎01-25-2022 15:51

‎01-25-2022 15:51

Welcome to the Fitbit Community, @LukasM31.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

 

To resolve difficulties to sync your Watch, please follow these troubleshooting steps.

 

In addition, you can set up your Ionic as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1643154568271.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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