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Cannot track friends activities anymore

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‎10-12-2017 02:28

‎10-12-2017 02:28

Hi,

I just purchased the new Fitbit Ionic. Previously I had the Fitbit Blaze. The problem I am experiencing now is that I cannot track my friend's activities anymore even though they are still all listed but their activity remains static. How do I remedy this?

Thanks!

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‎10-12-2017 05:49 - edited ‎10-12-2017 05:49

In response to Bella22

‎10-12-2017 05:49 - edited ‎10-12-2017 05:49

@Bella22 wrote:

Yes I know for sure, because I workout with them at the gym & we are all wearing our fitbits.

This sounds like an app/sync issue rather than an issue with your Ionic. You need to make sure your friends have synced to their apps. Can they see each other and you? I find friends drop off my active list and I need to prompt them to sync. You might also need to reauthorise them as friends (or them you).

View best answer in original post

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3 REPLIES 3

‎10-12-2017 05:27

‎10-12-2017 05:27

Do you know for sure that these friends have been active in the past 7 days?

 

I switched over from the Blaze to the Ionic and my friends activity did not change. 

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‎10-12-2017 05:38

In response to racertempo

‎10-12-2017 05:38

Yes I know for sure, because I workout with them at the gym & we are all wearing our fitbits.

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‎10-12-2017 05:49 - edited ‎10-12-2017 05:49

In response to Bella22

‎10-12-2017 05:49 - edited ‎10-12-2017 05:49

@Bella22 wrote:

Yes I know for sure, because I workout with them at the gym & we are all wearing our fitbits.

This sounds like an app/sync issue rather than an issue with your Ionic. You need to make sure your friends have synced to their apps. Can they see each other and you? I find friends drop off my active list and I need to prompt them to sync. You might also need to reauthorise them as friends (or them you).

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0 Votes