help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changing timezone on Fitbit Ionic - My experience.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2019 09:08 - last edited on ‎07-12-2019 12:09 by Fitbit Moderator

‎07-11-2019 09:08 - last edited on ‎07-12-2019 12:09 by Fitbit Moderator

If anyone is thinking about buying a Fitbit Ionic fitness tracker...beware...the sync function when you're changing time zones is a nightmare...basically it just doesn't work and even manually trying to sync the watch to your phone to update time zone is a bust. Works fine as long as you are only in one time zone!! I work for an major International airline and so am changing time zones frequently. 

I have tried speaking to tech support and the first time the technician walked me through some tweaks and for a brief time the Ionic synced when I travelled outside my home time zone.  Sadly it soon reverted to not syncing and has pretty much remained that way since...I tried in vain once again to get some help from Fitbit and this time they blamed my One Plus phone for the 'problem' because it was 'not a supported device'...even though the settings in the App are set to 'automatic time zone and Automatic location...it won't sync the time from the phone to the Ionic...only the fitness data.  So frustrating!!!!  I guess this was a very expensive 'mistake'...when I finally get fed-up with having to work out the correct time for the time zone I'm in and give the watch to a charity I will be switching to Apple Watch or some other Android supported fitness tracker/watch that reliably syncs the time with my next fitness tracker!  Ironically, I want this to be a reliable watch more than I want it to be a fitness tracker!!  

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎07-12-2019 12:14

‎07-12-2019 12:14

Hello @chasfliesu welcome to the Community Forums, it's a pleasure to assist you with your concern. 

 

First, I'd like to appreciate your effort and time troubleshooting your device with our Customer Support team prior to posting, thanks for all the details and information that was shared with us in your post. Let me share with you that we're always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was submitted in your post is appreciated.

 

Since our Support team already provided you with assistance regarding the difficulties you're experiencing changing the timezone of your device, I recommend you to get in touch with them again for more information and details if you have any additional questions regarding their outcome. Please take in consideration that your Fitbit device will use your mobile device information when it comes to date, time and timezone. Therefore, if you're using a non-compatible device with our products and services, you may encounter certain difficulties with specific features. 

 

Let me know if you have any additional questions, I'll be around. 

Best Answer
0 Votes