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Device not vibrating when receiving notifications

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‎07-11-2019 07:38 - last edited on ‎07-12-2019 11:56 by Fitbit Moderator

‎07-11-2019 07:38 - last edited on ‎07-12-2019 11:56 by Fitbit Moderator

I think I can get most notifications, but I have to swipe up to see them.  Watch don't vibrate or pop up the message.  I've gone through and checked all setting that I've seen recommended.  I think the setting are correct as I get them, but not working as it did on my Blaze previously.

 

Moderator edit: Subject for clarity 

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‎07-12-2019 11:58

‎07-12-2019 11:58

Hi @jluce welcome to the Community Forums, it's a pleasure to assist you with your Ionic concern.

 

Seems odd that your device is not vibrating when you receive notifications, thank you for taking the time to check all the settings prior to posting. To better assist you, can you please let me know if your device is not vibrating only when you receive notifications but if does when your setup an alarm or connect it into the charging cable? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you our restart process following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know how it goes, I'll be around.

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