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Inconsistent Notifications with IOS

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‎07-11-2019 07:03

‎07-11-2019 07:03

Hi, this issue was reported by another person who probably left Fitbit and bought a Apple watch. The device will log and notify you of notifications up to approximately 30 - 31 messages until it stops completely. I have tried all forms of troubleshooting including resetting the device back to factory defaults and reloading the firmware back onto the device. None of that works and it fails consistently at that max notifications number 30 - 31. The only thing that gets it to work again is to clear all notifications in the ionic device. I believe this is a bug in the firmware or some sort of memory leak. Can some developer investigate this issue. I am using a iPhone X. 

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‎07-12-2019 11:54

‎07-12-2019 11:54

Hello @Hblake, nice to see you again participating here in the Community Forums, welcome back! Let me give you a hand with your notifications concern.

 

Seems odd that you're just receiving 30-31 notifications on your Ionic, certainly this is not a common situation, i'd like to appreciate your effort and time troubleshooting your device prior to posting. To better assist you with this situation, can you please let me know if this occurs with all the notifications you receive or just with text? Also, are you receiving all type of notifications on your device? When was the first time you experienced this and how many times since then? In th meantime I receive your answers, please try our restart process and let me know how it goes. 

 

Looking forward to your reply, let me know if you have any additional questions. 

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