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Ionic Fitbit wont turn on

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‎07-11-2019 05:38

‎07-11-2019 05:38

I wear my Fitbit everyday and its been working great, until now. It wont turn on at all... I've tried hold the buttons, different outlets bought a new charging cord and everything. I dont know what to do. Can someone help?!

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‎07-12-2019 11:50

‎07-12-2019 11:50

Hello @Raiano13 welcome to the Community Forums, it's a pleasure to assist you with your Ionic concern.

 

First, I'd like to appreciate your patience and effort troubleshooting your device prior to posting. To better assist you with this situation, can you please let me know if the heart rate sensor green lights are flashing or is your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. I know that some of the steps there were already tried, however, the order is important.

  

Let me know if you have any additional questions, I'll be here.

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