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Charging issue

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‎03-05-2020 21:37

‎03-05-2020 21:37

My ionic won’t charge at all. The screen stays black. Doesn’t even show the 0%. I’ve done all the steps they suggest and still won’t work. What do I do? 

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5 REPLIES 5

‎03-06-2020 13:12 - last edited on ‎12-11-2025 07:41 by Fitbit Moderator

‎03-06-2020 13:12 - last edited on ‎12-11-2025 07:41 by Fitbit Moderator

@val.cona Welcome to the Community. Thanks for the troubleshooting tried. 

Since you've tried charging it but the screen stays black. I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-06-2020 15:41

‎03-06-2020 15:41

Ionic won’t charge screen staying black!!

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‎03-06-2020 15:51

In response to Jimkenn

‎03-06-2020 15:51

Solved charging issue by restarting Watch.it then showed 4% on screen and is now charging👍

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‎03-06-2020 16:13

‎03-06-2020 16:13

Same problem solved by restarting Watch

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‎03-10-2020 15:18 - last edited on ‎12-11-2025 07:17 by Fitbit Moderator

In response to Jimkenn

‎03-10-2020 15:18 - last edited on ‎12-11-2025 07:17 by Fitbit Moderator

@Jimkenn Welcome to the Community. Sorry for the delayed reply. 

I'm glad to hear that it was resolved by restarting your watch. 

Hope I can continue seeing you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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