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Charging issues

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‎10-07-2019 18:20

‎10-07-2019 18:20

I have had my Ionic for 10 months. When I connect the charger, it has to be wiggled until I can get it to charge. I have received 2 new cables from Fitbit. I used the latest new one this morning. Again, I have to wiggle it around to get it to charge. I just unplugged it and it was at 54%. It didn’t even charge it. I am tired of just getting new cables when obviously it has to be the watch itself. Fitbit told me they don’t have anyone to repair them. Are they waiting for my warranty to be up by stringing me along with new cables?  Anyone else have this issue??

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‎10-07-2019 23:52

‎10-07-2019 23:52

Hi @Hdlady67 Welcome to the Community forums. Try giving your charging contacts a clean as per the instructions here  If this doesn't help, then I would suggest contacting Customer Support  to discus.what other options might be available to you. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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