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Clock face won't update my data as Today does

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‎08-08-2018 23:57 - last edited on ‎08-09-2018 06:46 by Fitbit Moderator

‎08-08-2018 23:57 - last edited on ‎08-09-2018 06:46 by Fitbit Moderator

HI, 

recently my Fitbit Ionic has been displaying all 0s on the clock face (think HR, steps, calories, active minutes, flights of stairs). 

When I enter the 'today' menu it is all displayed correctly, however it will not display on the clock face. 

I have tried re-setting and re-updating the software with no luck. 

Has anyone else experienced this?

Thanks 

 

 

 

Moderator edit: updated subject for clarity

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‎08-09-2018 06:36 - edited ‎02-11-2024 09:45

‎08-09-2018 06:36 - edited ‎02-11-2024 09:45

Welcome to the Fitbit Community @lucyjane101! Thanks for troubleshooting this inconvenience with the Clock Face, nice way to go! 

While reading your post I was wondering what's the Clock Face you have set on your Ionic? Are you using a third-party clock face? If so, try to switch to a Fitbit clock face and try the troubleshooting again. 

To see your options, open the Fitbit app and tap or click the Account icon > your device image > Clock Faces > Pick a New Clock.

Additionally, I'd try the following:

Give this a shot and let me know the outcome! 

Maria | Community Moderator, Fitbit


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