Clock falling behind

[WhoMatters]

Hi,

I sync my phone in the the morning and check the time is correct. By the end of the day the time is anywhere from 10 to 20 minutes behind. 

Whats going on? I’ve tried restarting my Ionic twice and it doesn’t seem to have helped.

Thanks for your help

[NellyG]

Id suggest you try turning your Ionic off for several hours and then turn it back on.  In the settings app on the watch scroll down to About. If that doesnt work try a factory reset (Settings app and About again)  Let us know if that works.

[DavideFitbit]

Hello @WhoMatters, welcome to the Community forums. 

I'm sorry to see that you've been having trouble with the clock of your Ionic falling behind. Before considering other options, always make sure the smartwatch is charged. 

Also, did you experience this only for one day, or it's a common thing that you've been experiencing? Thanks for confirming that you already tried the restart process, I do recommend that you perform a factory reset as well if you haven't done so already, as @NellyG suggested. Keep in mind this will erase apps and all personal data from the device.

Keep us posted on the outcome. 

[WhoMatters]

Hi,

I have been emailing support about this... 

It is constantly losing time - like the internal clock is slowing down. I have shutdown, restarted, even done a factory reset and nothing seems to help. 

Was there a software update update done where some programmer has tried to do some rounding - losing time in the process??? 

Makes my Ionic useless! A smart watch that can’t keep the time isn’t very smart!!!! So frustrating!

[DavideFitbit]

Hello @WhoMatters, it's good to see you around in the forums. 

Thank for confirming that you've already tried shutting it down, restarting the device and a factory reset. There was a firmware update recently for Ionic and Versa, and the Fitbit app constantly receives new updates, but we''ll continue to gather the information from customers regarding this problem with time falling behind. 

Sending your information to Customer Support they've confirmed that you already have a  case created with them and they're providing you with assistance.

I hope everything goes well, keep us posted on the outcome.