Clock not showing on Ionic

[Captmack]

This morning I can not get the clock to show up on the watch.  Everything else is working however.  Any ideas?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Captmack.

I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[SunsetRunner]

I did the restart and it worked the 1st time. Now I have lost the screen again and now restart is not working. It is still doing everything it should as I can this in the app, but the screen is now totally blank 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and would like to confirm if you've tried changing a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[SunsetRunner]

Yes, I have done this and still nothing
It looks like there a a very dull light when you touch the screen or press
a button
Still get the vibration but nothing else

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Steve-O96]

I have the exact same problem. Black screen. Not able to restart and not able to change clock. Back sensor keep flashing 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Steve-O96.

I am sorry that you are going through the same situation. Thanks for trying to resolve this. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[SunsetRunner]

Good morning, any update on this issue? 
Thanks, 

Matt

[LiliyaFitbit]

Thank you for your response, @SunsetRunner.

Our Support team will get in touch with you soon to help you with your Ionic. Please take in mind that due to recent events affecting our operations there might be a delay. I appreciate your patience and understanding.

Let me know if you have any questions.

[Steve-O96]

It’s ok now. It came back to normal by himself the next morning.

Thx for the follow up

Envoyé de mon iPhone

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Steve-O96.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!