07-06-2019
14:20
- last edited on
07-07-2019
14:26
by
RicardoFitbit
07-06-2019
14:20
- last edited on
07-07-2019
14:26
by
RicardoFitbit
Is the ionic compatible with huawei mate pro 10
Moderator edit: Subject for clarity
07-06-2019 15:34
07-07-2019 14:26 - edited 07-08-2019 13:09
07-07-2019 14:26 - edited 07-08-2019 13:09
Hello @Aslan2015 thanks for bringing this to my attention, it's a pleasure to help you today and give you a warm welcome to the Community Forums. Your willingness to help is always appreciated @SunsetRunner.
Let me share with you that the Huawei Mate PRO 10 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. That said, can you please let me know if you're experiencing any inconvenience with your Fitbit and your mobile device?
I'll be here, let me know if you have any additional questions.
07-07-2019 15:57
07-07-2019 15:57
07-08-2019 13:10 - edited 07-08-2019 13:10
07-08-2019 13:10 - edited 07-08-2019 13:10
Hi @Aslan2015 thanks for your reply and update.
I'm sorry to know that you had to return your Ionic device to the retailer where it was bought because you were unable to use it with your Huawei Mate PRO 10. Please do not hesitate to contact me back if you need anything else or have any additional questions, I'll be around.
It was a pleasure to assist you.