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Connecting Ionic to headset

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‎05-18-2020 17:14

‎05-18-2020 17:14

Hi,

I have just downloaded music (playlist) onto my Ionic but am now unable to connect to my Sennheiser headset. The headset connects automatically to my phone and bluetooth is on but the Ionic does not reconise it

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3 REPLIES 3

‎05-20-2020 11:48 - last edited on ‎11-08-2024 13:26 by Fitbit Moderator

‎05-20-2020 11:48 - last edited on ‎11-08-2024 13:26 by Fitbit Moderator

@RunByron It's nice to see you on the Community. Sorry for the delayed reply. 

I would like you to follow this procedure to connect your Ionic to your Sennheiser headsets. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-23-2020 22:10

In response to SilviaFitbit

‎05-23-2020 22:10

Unfortunately this doesn't work. When I go to bluetooth in Settings on my watch and click on + audio device, the fitbit repeatedly displays 'no devices found' whereas my headset is on and bluetooth is enabled as my headset connects immediately to my phone and laptop. 

 

What else can I do?

 

Robert

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‎05-27-2020 10:12 - last edited on ‎11-08-2024 13:23 by Fitbit Moderator

In response to RunByron

‎05-27-2020 10:12 - last edited on ‎11-08-2024 13:23 by Fitbit Moderator

@RunByron Thanks for getting back. I apologize for the delayed reply. 

I appreciate the troubleshooting tried. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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