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Connection issues with charging cable

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‎06-30-2020 13:59 - last edited on ‎07-05-2020 18:16 by Fitbit Moderator

‎06-30-2020 13:59 - last edited on ‎07-05-2020 18:16 by Fitbit Moderator

This is my 3rd Fitbit and last one. I’ve had the ionic for about 2 years and continue to have connection issues when attempting to charge. Always clean connections. After speaking with customer support, they said they would give me 25% off a New Ionic. No thanks. I will take my business elsewhere. 

 

Moderator Edit: Clarified subject

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‎07-05-2020 18:14

‎07-05-2020 18:14

Hi @Sambrose, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and experience with your Ionic, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.

 

Let me know if you need anything else.

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