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Device showing 0%

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‎07-02-2020 02:18 - last edited on ‎07-05-2020 17:49 by Fitbit Moderator

‎07-02-2020 02:18 - last edited on ‎07-05-2020 17:49 by Fitbit Moderator

After noticing my ionic was not powered on, I placed the device on the charger for 2 hours and still doesn't power up. The display only shows 0% and the heart rate light powers on for a short few seconds. I've tried pressing and holding each button all together and separately. I've also tried cleaning both my device and the charger. I usually charge my ionic on my computer with original power cord provided in the box. My UL certified adapter base isn't charging the unit either.

 

What is the next step to take on this issue?

 

Moderator Edit: Clarified subject

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‎07-05-2020 17:49

‎07-05-2020 17:49

Hi @Jaystylez_up, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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