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Constant reboot

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‎04-05-2018 20:09

‎04-05-2018 20:09

Hey everyone.

im having my first issue with my Fitbit ionic.  First I noticed it stopped tracking mid day (sleep, heart rate, steps, calories). I plugged it in and that didn’t fix the problem. I then noticed my touch screen stopped responding.  I tried the reset SEVERAL times. I have deleted and reinstalling the app, removed and added the device and now it’s in a constant reboot cycle (Fitbit logo for about 10 seconds, off for a few, and back on) 

any advice would be great! 

Thank you! 

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‎04-06-2018 00:42

‎04-06-2018 00:42

If you can get to the Settings app on the Ionic, try a Factory Reset (scroll down to About). If you cant do that, or if it doesnt work you will need to contact Support (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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