Counting steps incorrectly

[Catz3]

It doesn’t count steps correctly because just moving my arm while standing still counts as a step.   What can I do?

Moderator edit: subject updated for clarity 

[WendyB]

Welcome to the Forums!

Try this a see if it helps.

I have it set to the opposite that I wear it

Click on the gear on the dashboard then look for it by scrolling down

Hope to see you around the forums! Join in on the discussions forums!

[Catz3]

What am I looking for while scrolling down?

[SunsetRunner · Accepted solution]

You're looking for a setting on which hand You're wearing your tracker on - dominant or non-dominant.

The setting is called "Wrist" and You can find it after clicking settings and then on the Ionic symbol.

[DavideFitbit]

Hello @Catz3, it's good to see you around in the forums for the first time.

Thank you for your inquiry regarding the accuracy of steps. Before considering other options, please check the information provided here on why you may be getting some extra steps sometimes. You can change the dominant hand option in your settings as well:

• The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving.
• The non-dominant wrist setting increases the sensitivity of step counting and should reduce any under counting of steps. Non-dominant is the default.

If you consider that you're still getting incorrect number of steps, try performing a restart on your watch. 

Thank you for this information @SunsetRunner and @WendyB! 

I hope this helps, please keep me posted. 

[WendySi]

I have restarted my ionic and it’s still not counting correct steps. It has just frozen. My watch is only 2 days old. 

[Catz3]

Thank you I will try that.

[Catz3]

I only own my iconic about week.  I wish I could help but I don't know.   Maybe go back to the store you bought it from.

[WendySi]

Thank you anyway. I have found that it only counts steps when you swing your arm. Well that’s what happens with mine anyway. Do you find the same?

[DavideFitbit]

Thank you for the response @WendySi and @Catz3, let us know how the device is performing with the steps mentioned, and if you have any other doubts about how steps are being measured, please make sure to review this article as well: How accurate are Fitbit devices? It includes some important information on why you may get some extra steps sometimes. 

Keep us posted.