Cracked Ionic Screen

[Ben78]

Is there any way to repair or replace the screen on the Ionic, I have only had this watch for about 2-3 months and there is a visible crack from corner to corner that can be felt when rubbing my finger across.

for a product that was around $300.00 I hope its not just a parer weight now.

[gabra]

Disappointing to hear that this is still going on!
I moved on and went with the Garmin Fenix 5 plus Sapphire. What an
incredible fitness watch! It's been 3months now and I've cycled, swam,
hiked and it's been faultless. Well worth the extra money. If your serious
about fitness Garmin is the way to go! All the best with it.

[Calinus]

True. Mine has a minor crack at the top of the screen. I bought and installed a screen protector and that covers it well. It’s still a bummer as I won’t risk using it while swimming (an activity I do often and enjoyed the data feedback), but it’s fine for anything else. I highly recommend using a screen protector BEFORE it cracks.
Best to all of you,
Calin

Sent from my iPhone

[Calinus]

I guess it’s, “garmin here I come,” for every Fitbit owner with a cracked screen and a lousy customer service experience... bad business. These devices cost pennies to manufacture— it’s simply greed. 

[LynnLynn]

I havent had this fitbit long and the screen cracked. I contacted fitbit and they basically said the same thing. I can not afford another 300$ for a replacement. I was hoping they would at least sell me a screen and I could replace it myself. Even with the 25% discounted prices is too high for me. 😕 Looks like I wont be using fitbit any longer. I might have to switch to a different company.

[DaddyDammon]

Mine just cracked too. I got it for Father's day, it's supposed to be a sports and fitness watch but cracks worse than the original iPhone

[RicardoFitbit]

Hello again, I'm happy to continue providing assistance with this, sorry for the delay in responding.

I'd like to thank you all for sharing your thoughts and personal experience with the Fitbit Ionic device, the feedback that was shared in your post is really important and helpful for us. Because this is a hardware situation, my best advise will be to contact our Customer Support team for them to review the eligibility for a replacement device but keep in mind that they refer to our warranty policies when it comes to a warranty-related process. Therefore, please check our policies for a better understanding of the information they provided or will provide.

Don't hesitate to contact me back if any additional questions remain unresolved. Keep in mind that I can contact our Support team for each of you to receive assistance as well.

See you around.  

[Scootsj55]

This is the stock reply from the moderator, every time a customer complains
about the fragile nature of the Ionic screen. Suggestion: provide a new
screen or device to those of us who have an issue. (Good customer service)
FitBit can certainly afford it. AND....supply the rubber bumper guards with
a new purchase to avoid most of the complaints in the future. (Cheap
solution) (Happy customers)

[JohnnyB2021]

I started wearing my ionic in March 2020.  It’s now May 25th and the screen is broken.  I have no idea how it happened.  I am willing to take ownership of my causing the break.  Please tell me how you sell a $300 product with crap for quality, no method for repair and only an offer for 25% off a replacement.  When questioned more, CS told me about an additional coverage (offered by a third party) that can be purchased.  Too late for me.  What a load of crap.  The rest of the family can wear Fitbit’s.  I will just live without it.  I’m done with Fitbit crap!  

[SunsetRunner]

I got mine 2 years ago though, but I just started using it about a month ago

what do I do