help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2018 08:13

‎10-02-2018 08:13

After my regular swimming yesterday I noticed a crack on my screen. Not sure how or when it happened. Trying to see what I can do about it, since I don't think I should take it into the pool again. Any suggestions?
Best Answer
0 Votes
1 REPLY 1

‎10-02-2018 12:18

‎10-02-2018 12:18

Hi, @swimmer20, I don't think it would be a good idea to swim with a cracked screen as that is likely to breach the waterproof seal and could further damage your Ionic.

 

Unfortunately a cracked screen generally falls under accidental damage so would not ordinarily be covered under warranty, but it would probably be a godd idea to get in touch with Fitbit Customer Support on contact.fitbit.com.  They may be able to offer you a discount on a new tracker, which you could use to purchase a cheaper Fitbit, such as the Flex 2, for swimming, and carry on using your Ionic day to day, as long as you aren't troubled by the crack.  I am not sure if you are aware that you can use more than one Fitbit on the same account and switch off amongst them.  

 

Sorry not to have better news, but physical damage to your Fitbit is not something the Community can really help with.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes