I posted this on another thread but it deserves its own post. My unit was basically DOA on arrival. I spent most of yesterday talking to customer support and never got it to even reliably turn on.
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Customer support has been ignoring my emails since I asked for a new device. Im giving them a bit longer then calling again.
*update* customer service has refused to ship a new unit to me until the broken one is received back to them. They also told me they would not be overnighting my the replacement I requested. The RMA form states 5-10 days before they will even consider sending a replacement for the DOA unit. This was told in the email I was sent.
*second update*
when I called again I was told that because the RMA had already been approved customer service would Be unable to help me further. Conveniently the RMA department doesn't have phones for customer service (yes, I was actually told the returns department has no phones and no way other than email to communicate). I was informed I had no alternate options and no apology was given for the broken device. He told me in 4 different ways I was SOL.
I asked for a supervisor and once again explained that I do not want to wait the 10 days quoted to me before they even consider sending a replacement. I offered to let them put a hold on my credit card to ensure my return arrives. Supposedly he wil be calling me back within an hour. If I get any more hassle I'm buying an Apple Watch and reporting this to my credit card company. This is dismal customer service to folks who are this company's most loyal customers.
