06-28-2020 21:31
06-28-2020 21:31
On my dashboard I’m having issues with the number of active minutes, steps, and calories burned flipping back and forth.
for example
yesterday I did several long hikes.
when I sync my Fitbit and look at my dashboard, it’ll read 25,000 steps, 2650 calories, 179 active minutes. And then the numbers will flutter and switch back and forth a couple times and settle on fewer steps, significantly fewer calories and only 90 odd active minutes. The first set of numbers match when my Fitbit itself reports. But the dashboard doesn’t correlate.
this happens with all the days I’ve synced going back day after day. Two weeks ago I did a four hour grueling hike and originally get the correct minutes and calories which then flutter and settle on less than 25% of the active minutes, barely 2000 calories and a fraction of the steps. And when I click on Days of Exercise on the dashboard, the hike doesn’t even show as a walk!
why isn’t the data holding? Clearly it’s recording if my Fitbit device reports it, but I cannot accurately track it on my dashboard.
07-07-2020
16:12
- last edited on
10-16-2024
09:19
by
MarreFitbit
07-07-2020
16:12
- last edited on
10-16-2024
09:19
by
MarreFitbit
@M.Janss A warm welcome to the Community. Thanks for getting in touch about this.
I appreciate the detailed information shared. The issue you were experiencing was a hot issue but it was resolved by our team. Please confirm that you have the latest app version of the app to ensure that you receive all the updates and bug fixes.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.