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Heart rate data intermittent loss

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‎06-24-2020 18:22

‎06-24-2020 18:22

My new ionic device heart rate data intermittently loss about 2~6hrs  and automatically resumed back.

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‎07-07-2020 16:22 - last edited on ‎10-16-2024 09:17 by Fitbit Moderator

‎07-07-2020 16:22 - last edited on ‎10-16-2024 09:17 by Fitbit Moderator

@Aagan A warm welcome to the Community. Thanks for getting in touch about this. 

I would like you to follow these tips to improve your heart-rate reading on your Fitbit Ionic: 

  • Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
  • When you’re not exercising, wear your device a finger’s width above your wrist bone.
  • During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist. 

Additionally, you may want to check this article about What factors can affect my heart-rate reading on my Fitbit device? 

To better assist you, please let me know if your Ionic is losing your HR at a certain hour. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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