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Unresponsive devices

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‎06-30-2020 04:27 - last edited on ‎07-05-2020 18:34 by Fitbit Moderator

‎06-30-2020 04:27 - last edited on ‎07-05-2020 18:34 by Fitbit Moderator

How do we receive proper resolution? I am just beside myself. We had two GPS Ionics. They are only 18 months old. Two weeks ago, my husband's did an update. For days, we tried all the trouble shooting tips. It was completely black (dead). I called support, they offered a 25% off coupon. As I checked the Fitbit site, it posted a 4 week delivery. I checked Amazon, delivery was free, next day, and $20 LESS than the discounted price Fitbit offered. NOW, two days ago, my Ionic was prompted for an update. It also, will not do a reset. It is completely dead. So, almost $1,000 on 3 Ionics and I am supposed to purchase another one? This is CLEARLY a firmware issue. Fitbit needs to take responsibility and own up to this problem.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎07-05-2020 18:17

‎07-05-2020 18:17

Hi @Zena2016, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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0 Votes

‎07-06-2020 03:23

‎07-06-2020 03:23

I have the same issue! Fitbit updated and now totally unresponsive. Frustrating

Best Answer

‎07-06-2020 04:28

In response to Coryreece89

‎07-06-2020 04:28

Mine did  the same thing. That last updated made my ionic unresponsive in about a week.   The heart rate monitor went first then the watch turned off and will not turn back on. Extremely frustrating. Can anything be done I’m an avid runner and need my watch!!! 

Best Answer

‎07-07-2020 15:23

‎07-07-2020 15:23

Same issue for me... fitbit will be obsolete soon due to the terrible product support and more innovative companies taking market share every day. Being the first provider only gets you so far... Very sad. 

Best Answer

‎07-07-2020 17:49

In response to Goodbye-FB

‎07-07-2020 17:49

My Ionic went dead today while running.  I did an update over the weekend. I’m disappointed there is not a resolution to this issue. I have had no issues with this watch prior. Very frustrating FitBit. 

Best Answer