Dashboard distance does not reflect my exercise, ionic

[LydO]

On the Fitbit website it says; “Your exercise history includes the workouts you track with the Exercise app“

That simply is not true because on my brand New Ionic I did 2 x GPS runs and 2 x GPS bikes totalling 11k and the dashboard says 7 kilos. Aaaaaarggggggh. Why? Please help.

I am syncing to an LG3

[LydO]

On the Fitbit website it says; “Your exercise history includes the workouts you track with the Exercise app“

That simply is not true because I did 2 x GPS runs and 2 x GPS bikes totalling 11k and the dashboard says 7 kilos. Aaaaaarggggggh. Why? Please help

[NellyG]

I cant see the LG3 on the Supported Devices List though I am really not sure if that would be the cause of this discrepancy or not.  It is possible it is related to your phone though. Hopefully someone will come along who knows.

[LydO]

Thank you. 😜I don't think it's the phone as my exercises show when I click
into the weekly exercise tile on the dashboard, it just doesn't show under
the total distance on the dashboard (the bit towards the top). This means
it also won't show in my daily/ weekly stats. Complete pain in the bum😜😔

[CharlyHorse]

My watch was updated and the summary function disappeared   the new swipe upfromclockface to today continually fails to record distance and stops at .05 miles.  This new update makes the watch useless for my purpose!  A 13 mile ride shows .53 miles on the watch.  On the app it works perfectly?  What have you done Fitbit?

[RobEarnden]

I'm having the same issue.

I got my ionic 4 days ago, and whilst the exercises i track (choosing them in exercise mode before commencing) show their distance when I click them afterwards on the app, they don't add to the daily totals.

Has anybody found a fix?