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Dashboard tiles not working

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‎07-18-2020 17:49 - last edited on ‎07-20-2020 17:22 by Fitbit Moderator

‎07-18-2020 17:49 - last edited on ‎07-20-2020 17:22 by Fitbit Moderator

For the past several days my dashboard on the phone does not work at different times throughout the day. I can add the water or food intake and I can’t open any of the exercises, weight, etc. to interact.

 

Moderator Edit: Clarified subject

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‎07-20-2020 17:21

‎07-20-2020 17:21

Hi @danstewart welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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‎07-21-2020 10:57 - last edited on ‎07-21-2020 12:46 by Fitbit Moderator

In response to RicardoFitbit

‎07-21-2020 10:57 - last edited on ‎07-21-2020 12:46 by Fitbit Moderator

Why is my dashboard frozen again?? I have an Ionic that doesn’t read the
GPS.
--

*Thank you!!!*



*Dan Stewart*

Moderator Edit: Personal info removed

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