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Data is wrong on Ionic, can't delete

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‎09-12-2020 10:49 - last edited on ‎09-15-2020 17:55 by Fitbit Moderator

‎09-12-2020 10:49 - last edited on ‎09-15-2020 17:55 by Fitbit Moderator

Ionic chows steps and related data even though i haven't worn it today.  Chat help recommended deleting data, but that didn't work either.  

 

At one point, steps were registering live when tracker was set next to me.   It's a brand new ionic by the way.  I just replaced my 2 year old dead ionic.

 

Moderator Edit: Clarified subject

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‎09-15-2020 17:55 - last edited on ‎10-17-2024 08:44 by Fitbit Moderator

‎09-15-2020 17:55 - last edited on ‎10-17-2024 08:44 by Fitbit Moderator

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

You may have to charge your Fitbit device more often when using the SpO2 Signature clock face. Learn more about it in this article: How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

One thing you could consider is changing the clock face at night, this way your battery will last more.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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