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Dead Ionic

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‎01-05-2021 15:30

‎01-05-2021 15:30

I know this has been a topic before but wanted to reach out anyway. I have had my Ionic for over a year. The screen went blank and wont come on. I have purchased a new charger, pressed left button and bottom right button for over 30 seconds, I have pressed all 3 buttons for over a minute. Still nothing..... I cant do anything on the app as I switched back to my Versa. Any other ideas that I havent tried would be appreciated.

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‎01-05-2021 16:01

‎01-05-2021 16:01

I have the same situation

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‎01-06-2021 12:29

In response to Chineseboy

‎01-06-2021 12:29

Welcome to the Fitbit Community, @Terrat8 @Chineseboy.

 

@Terrat8 Thanks for trying to troubleshoot this issue before reaching out. I understand how you are feeling and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

@Chineseboy Besides the troubleshooting instructions from this help article, please try changing a clock face: How do I change the clock face on my Fitbit device? Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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