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Dead battery feedback

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‎11-09-2019 11:19 - last edited on ‎11-11-2019 11:33 by

‎11-09-2019 11:19 - last edited on ‎11-11-2019 11:33 by

I have been loyal to Fitbit since 2015. Started with the Surge and the battery lasted about a year. I contacted customer support and received my refurbished Surge in the mail. I thought I may have just received a bad model. That was until the refurbished model started experiencing the same issue. I then decided to purchase the blaze. Long story short, the original blaze as well as the refurbished model became a paperweight each within a year. On December 7th of last year I purchased the Ionic. This one couldn't even make a year either. I contact customer support and get the run around. I told them this is the fifth time this has happened. Do they really expect the device to magically power on and not be considered useless? I'll receive my replacement in the mail within 5-7 business days. WHEN the replacement dies out on me (within 11 months) I will have no choice but to upgrade, this time not a different Fitbit. It's crazy how Fitbit is a 1.5 billion dollar company but can't put a reliable product on the shelf. 

 

 

Moderator edit: subject for clarity

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‎11-11-2019 11:32 - edited ‎11-11-2019 11:32

‎11-11-2019 11:32 - edited ‎11-11-2019 11:32

Welcome to the Fitbit Community, @Wolshlager. I am sorry for the delayed response.

 

Thank you for being a Fitbit customer since 2015. I appreciate your participation in the Forums and sharing your experience with Fitbit devices and Customer Support. Fitbit devices are made to last and we do not expect manufacturing issues to affect them since all our products go through stringent testing to ensure durability. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit family and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I am glad to hear you'll receive a replacement and hope you continue enjoying the Fitbit experience without any issues.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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