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Ionic black screen / not charging

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‎11-10-2019 18:28

‎11-10-2019 18:28

On Thursday my ionic started glitching (flashing notifications)...then went dead after about five minutes (it had been charged overnight so it should've had juice for dayssss)! I put the watch on the charger and after an hour, the screen STILL said 0%. I went into the forum for trouble shooting advice and tried resetting the device (didn’t help) and then I did the factory reset. After the factory reset, my screen on my ionic goes completely black and doesn’t even light up when I plug the charger in. Smh!!!! 

I called customer service but I’m out of warranty so I was told that the most I can get is 25% off a new watch. I’m pissed! I take very good care of my belongings and I’m upset to know that this has happened to more than one individual! I’ve been a loyal customer to fitbit and I’ve even persuaded my fellow colleagues to join the fitbit family.

 

Fitbit needs to fix the glitch/bug or disregard that warranty bull crap! It’s obviously the company’s fault and not it’s loyal users.

 

PSA: if you haven’t upgraded your software, DONT do it! Especially if you’re out of warranty.

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‎11-11-2019 11:11

‎11-11-2019 11:11

Welcome to the Fitbit Community, @Rcrooks25.

 

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Ionic and your experience with Customer Support. Thank you for your troubleshooting efforts, I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling as you have been a Fitbit customer for a long time and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I appreciate your understanding and hope to keep you in the Fitbit family.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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