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Deezer Playlist not downloading

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‎07-27-2019 12:46

‎07-27-2019 12:46

My Deezer playlists simply won't sync with my Fitbit ionic. I've read many threads on the same topic but non of them give a clear solution. What is the problem? WiFi connection etc. Is all fine... 

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5 REPLIES 5

‎07-28-2019 15:47

‎07-28-2019 15:47

Hello @Jponet welcome to the Community Forums, it's a pleasure for me to help you with your Deezer difficulties.

 

Seems odd that you're unable to download your Deezer playlist to your Fitbit Ionic, thanks for taking the time to check some Community Forum posts prior to posting. If you haven't already done so, I recommend you to plug your Ionic watch into the charging cable. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or you can tap Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

Also, to change the Wi-Fi network your watch is connected to or to make sure your network type is compatible, see How do I connect my Fitbit watch to Wi-Fi? because this can be affecting the download process. If by any chance your playlists don’t appear to be downloading, review the troubleshooting steps that are specified in Why won't my Fitbit watch connect to Wi-Fi? and Why won’t my Fitbit device sync? Then try again to download your playlists.

 

Let me know how it goes, I'll be around. 

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‎08-03-2019 15:34

In response to RicardoFitbit

‎08-03-2019 15:34

Odd? There are 6 topics in the last week about this. This is a common problem that FitBit needs to address.

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‎08-05-2019 20:14 - edited ‎08-05-2019 20:14

In response to SunsetRunner

‎08-05-2019 20:14 - edited ‎08-05-2019 20:14

Hey @SunsetRunner it's nice to see you again participating here in the Community Forums, thanks for your post. Sorry for the delay in responding.

 

I appreciate the information that was shared with me, please note that my only intention is to resolve the concerns that were shared in the previous post. That said, can you please let me know if you're experiencing such difficulties too? If so, can you please let me know if the above steps were already tried? I'll be looking to your reply to further assist you. Don't hesitate to ask me any additional questions you may have too.

 

Keep me posted.

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‎08-06-2019 16:47

In response to RicardoFitbit

‎08-06-2019 16:47

Got it figured out. Pretty sure it's a permissions issue with the Fitbit app. Might want to include checking the permissions in the troubleshooting steps for this topic going forward.

Best Answer

‎08-14-2019 18:45

In response to SunsetRunner

‎08-14-2019 18:45

Thanks for your reply and update @SunsetRunner, sorry for the delay in responding your post. 

 

I appreciate all the details that were shared in your post, I'm happy to know that the inconvenience you were experienced was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

By the way, I'd like to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

 

See you around. 

Best Answer