help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deezer account not syncing with Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2019 02:22 - last edited on ‎04-30-2019 10:10 by Fitbit Moderator

‎04-29-2019 02:22 - last edited on ‎04-30-2019 10:10 by Fitbit Moderator

I have just replaced my Ionic and now when trying to add my Deezer premium account I just keep receiving an activation code message on the watch. After entering the code online I receive a message saying my account has been successfully activated but when trying to launch Deezer on the Ionic I get the same 'go to Fitbit.com/Deezer and enter above activation code' message. My playlists are showing on my Fitbit App but the two are just not syncing...very frustrating..!!

 

Can anyone suggest a fix?

 

Thanks in advance.

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-30-2019 10:17 - edited ‎04-30-2019 10:20

‎04-30-2019 10:17 - edited ‎04-30-2019 10:20

Great to see you around @Alex-1971. Thanks for providing me with those details. I'll be happy to help you syncing your Deezer account with Fitbit. 

 

I would like you to restart your Ionic and then try this procedure once again. 

 

I'll be around if you need further assistance.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes