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Delay on a refund.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2018 19:01 - last edited on ‎09-19-2018 14:28 by Fitbit Moderator

‎09-18-2018 19:01 - last edited on ‎09-19-2018 14:28 by Fitbit Moderator

After a grueling correspondence with Fitbit, I was granted permission for a refund of my Ionic. I followed all the procedures asked of me, mailing back my device (with original packaging) and my original receipt. I even received an email confirming approval for refund and then receiving my device. That was FOUR months ago! No refund, no device and as far as I’m concerned, I was ROBBED. I already purchased the versa to replace the Ionic, and am out over $300 for andevoce that THEY have! 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-18-2018 19:24

‎09-18-2018 19:24

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-19-2018 14:28

In response to Odyssey13

‎09-19-2018 14:28

Hi @Odyssey13 @Jax629, thanks for visiting the Fitbit Community.

 

@Jax629 I'm sorry to hear there was a delay issuing your refund. I contacted the Customer Support and they seem to have provided a response to you via email. Please check out your inbox for more information. We appreciate your patience while this situation gets resolved.

 

@Odyssey13 Thanks for your help.

 

If you have any question, please let us know.

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Best Answer

‎07-01-2022 11:27

In response to EdsonFitbit

‎07-01-2022 11:27

Hi everyone,

 

Thanks for your participation and to prevent any confusion, I'm going to close this thread. However, if you have a different question, I'd encourage you to start a new topic in the Help Forums so you can receive help from the Community.

 

On the other hand, if your question is about the refund offered as part of the Ionic recall refund process, please check this thread or get in touch with our Support team by clicking here to receive instructions or updates about it. Your feedback is appreciated and we'll keep working to make Fitbit more useful for you.

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