Delayed time sync

[FlyFrosty]

Hello,

I feel like this is a tired re-hash after checking the boards for an answer, but here it goes... When I airline somewhere, my tracker may take somewhere between immediately and several hours for the correct time to sync onto my tracker.  Everything else works.  I get notifications.  My steps sync up.  My clock face even shows the correct time zone.  However, the time does not track properly.  I am not alone with this problem.  I have found two pilots that suffer the same issue (though one of them wears a Versa and not an Ionic).  This tells me there is a sync issue in your software. 

To be clear.  My phone and Ionic sync regularly and successfully.  Resetting my Ionic every time I land somewhere is not a solution, it is a bad workaround (and does NOT always work).

Is there a way to get Fitbit to look into this?  

[Rich_Laue]

Your time is set by a sync of the tracker. I'm not understanding you when you say your Fitbit displays the right timezone, but not the right time?

My understanding is if background sync is turned on the app will try and sync.every tweent minutes, but simply opening the fitbit app will force a sync.

I'm thinking the app probably is showing real time data and the Ionic has not synced.

[FlyFrosty]

The clock face displays the time zone (EDT, CDT) the phone is currently in.  This part shows up correctly at first sync.  The time displayed (10:15, 12:45), however may be wrong for a while.  The data (step, activity...) all sync when the time zone syncs just fine.  The time displayed on the tracker, however does not always update with the sync.